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Andalusian Agency for Social Services and Dependency (ASSDA)

Our organisation type is:: End user organisation

We are active in the following Technologies: communication, human-machine-interface, sensors-actuators, smart-home, software-web-networks, tele-monitoring

Action type: Research, Development, Testing / Trials, Studies, User perspective, Service innovation, Social Science / Elderly

Applications: Health & wellness, Safety, security, privacy, Information and learning, Home care, Social interaction

Agencia de Servicios Sociales y Dependencia de Andalucía (Andalusian Agency for Social Services and Dependency, ASSDA) is a Public Agency stemming from the Andalusian Regional Government (Junta de Andalucía, Andalusia, Spain). It provides a wide range of social services and assistance to elderly, people in a dependent situation and population with risks of exclusion and/or substance addiction problems. ASSDA headquarters are located in Seville and Malaga, and has delegations in the 8 provinces of Andalusia. The current number of employees is over 1.500. ASSDA provides social and care services in Andalusia, the southern region of Spain, an autonomous region with over 8 million inhabitants. The application of new technologies to social services, the promotion and development of transnational initiatives, and the European perspective are among its main objectives.


Within the “new technologies for social services” action line, ASSDA offers a community alarm service and runs a tele-assistance service centre that provides 24 hour, seven days a week service. Currently 173,168 users are connected to this service. It has 120 workstations between Malaga and Seville, making it the largest tele-assistance service in Europe and one of the largest in the world.


The objective of ASSDA tele-assistance service is to improve senior citizens’ quality of life by giving more autonomy and independence; by enabling senior citizens to stay in a friendly environment; by bringing fast attention in case of emergency, and by supporting families who take care of their seniors.


In addition, ASSDA, integrates activities which focus on social inclusion of groups with risk of exclusion, through collaboration and technical assistance in:

a) The management of resources, facilities and geriatric care programs and social integration programs for people with substance abuse problems and addictions.

b) Management of programs for individuals, groups and socially excluded groups to facilitate their social integration.

c) The activities aim to improve the quality of life for people affected by substance abuse and addictions.


ASSDA has participated in the following European projects:


SOPRANO (IST-2006-045212): The development of a reference platform of contextually aware smart services with intuitive natural interfaces geared at enabling the elderly to live independently.

COMMONWELL (ICT-PSP 225005): The general goal of the CommonWell project is to support independent living for older people and those with long term conditions, integrating and evaluating healthcare and social care services.

FLORENCE (ICT-2009-248730): The project’s aim is to improve the well-being of the elderly, as well as to improve the efficiency in care delivery through AAL services supported by a general-purpose robot platform.

INDEPENDENCE (CIP-ICT PSP-2009-3): Provision of an integrated service, with high quality between social care and health information (ASSDA and Salud Responde)

WE CARE (AAL): Support and promote participation of elderly people in social networks before they start to suffer any kind of limitations (lack of health, isolation, loneliness)

CVN (AAL): Create a connection system with audio/video, with family and friends covering social needs.

T-CARES (People Interreg IVC): Promote and improve the knowledge of teleassistance systems, both for users and carers



Contact details


Pablo Delgado BSc Honours Science European Project Manager
Phone: 0034951299657


, Malaga